FAQs
Shipping policy
Free Shipping for orders $45 and above! Shipping discount will apply automatically at checkout.
Please note that order processing times are separate from shipping times you see at checkout. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping delays may occur that are outside our control.
Shipping charges for your order will be calculated and displayed at checkout. We do not offer local pickup or delivery at this time.
International shipping is available for some countries and must be arranged by special order. Please contact us at sensoryphonics@gmail.com to for an international shipping quote. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sensory Phonics is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at sensoryphoncis@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sensoryphonics@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sensoryphonics@gmail.com.
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